Editing prompts and the knowledge base (admin)

# Editing prompts and the knowledge base (admin) Platform-admin only, at **admin.contexta.uk**. ## Prompts The **Prompts** page edits the AI prompt templates the platform uses. Each template has a key + versions; you can edit text, activate a version, or clone one. The **support chatbot's system prompt** is the `chatbot_system` template. Keeping it correct matters: it tells the model what Contexta IS. For launch it must describe **Site Check + Performance Studio** — not the older requirements-analysis framing. A wrong system prompt makes the bot answer off-product even when the knowledge base is right. ## Knowledge base / help articles The **Knowledge base** page edits the help articles that `/studio/help` AND the support chatbot draw on (they share one `PluginHelpArticles` table — single source, no drift between the help UI and what the bot quotes). How the support bot uses articles: - It keyword-searches published articles, scoring **Keywords ×3**, Title ×2, Content ×1 — so a good `Keywords` line is the strongest lever for the bot finding the right article. - The bot's search is scoped to the **launch products** (`site_check`, `nfr_perftest`, `recorder`); backlog plugins are excluded so their articles can't pollute answers. - Weakly-matched questions are logged as "unanswered" — review those to see which articles to write next. ### Seeding articles from files Help articles can also be authored as `content/help/*.md` files with frontmatter (`title / slug / plugin / category / position / summary / keywords`) and seeded with `scripts/seed_help_from_markdown.py` (idempotent — re-run after editing a file). This keeps article source in the repo, reviewable, alongside the live DB copy.