Help Centre
Everything you need to get the most from ContextaWelcome to Contexta
Contexta is a SaaS platform for structured decision-making. It helps teams analyse bid documents, RFPs, technical specifications, and procurement packs — turning unstructured text into actionable, scored requirements with gap analysis, cost estimation, and reliability scoring.
Platform Core
User management, roles, billing, credits, AI chatbot, CRM, and support.
CEIUS Plugin
Upload documents, extract requirements, score reliability, identify gaps, and generate cost workbooks.
Studio
Performance engineering and NFR governance. Upload JTL files, manage NFRs, auto-evaluate against thresholds, and track sign-off across releases.
1. Log In
Sign in with your company credentials or Microsoft Entra ID.
2. Check Your Sidebar
Enabled plugins appear as tabs in the left sidebar.
3. Create a Project
In CEIUS, go to Context > New Project.
4. Upload & Analyse
Add documents, click Run Analysis, review results.
5. Use the Chatbot
The AI assistant in the bottom-right answers questions about any feature.
Platform
User Roles
Contexta uses four roles to control access. Each role inherits the permissions of the roles below it.
| Role | Access Level | Capabilities |
|---|---|---|
| Platform Admin | Full system access | All features plus: CRM, system settings, all companies, user management, billing |
| Admin | Company admin | Manage company users, settings, templates, rate cards. View all company data |
| User | Standard user | Create projects, run analysis, generate reports, answer gaps, view own usage |
| Viewer | Read-only | View shared projects, download reports. Cannot create or modify |
Billing and Credits
Contexta uses a credit-based billing model. Each AI operation consumes credits based on document size and complexity.
| Tier | Price | Credits/Month | Best For |
|---|---|---|---|
| Free | GBP 0 | 5 | Evaluation, occasional use |
| Pro | GBP 149/month | 100 | Individual bid managers |
| Team | GBP 399/month | 300 | Bid teams, consultancies |
| Enterprise | Custom | Unlimited | Large organisations |
AI Chatbot
The AI chatbot in the bottom-right corner provides instant help.
Support
Create a support ticket and our team will respond within one business day.
CEIUS Document Analysis
Getting Started
Quick Start Guide
Create a project, upload documents, run analysis, review gaps, and generate outputs.
The CEIUS Flow
The CEIUS Framework
Context, Evidence, Interpretation, Uncertainty, Synthesis — five stages from documents to decisions.
Decision Types
Bid Assessment, NFR Assurance, Pricing/Estimation, and Requirements Validation.
Requirements
Requirement Types
FR, NFR, BR, TR, CR, OR — six primary requirement categories.
Reliability Scoring
Reliability Scoring
Every requirement receives a 0-100% reliability score.
Gap Analysis
Gap Analysis
Identify what's missing, ambiguous, or incomplete in your requirements.
Cost Estimation
Cost Estimation
Generate a 7-sheet Excel cost workbook with infrastructure, staffing, and timeline estimates.
Analysis Queue
Analysis Queue
Manage AI processing requests with rate limiting and fair resource allocation.
Reports
Reports
Requirements Summary, Reliability Report, Cost Analysis, and Usage Report.
Tender Management
Overview
Getting Started with Tender Management
Create and manage ITT/RFP responses with structured workflows and evidence reuse.
Workflow
Workflow Steps
Understanding the tender response workflow from intake to submission.
Evidence Library
Evidence Library
Build and maintain a reusable library of evidence for tender responses.
Consultancy
Overview
Getting Started with Consultancy
Manage consulting engagements, track time, and generate invoices.
Engagements
Engagement Lifecycle
Understanding engagement statuses and transitions.
Invoicing
Invoice Lifecycle
Understanding invoice statuses and PDF generation.
Studio
Studio Basics
Getting started with Performance Studio
Studio is the performance app: record a journey, build a test, run it, and read real results.
The Studio dashboard
Your performance control centre — systems, recent runs, trends and live tests at a glance.
Easy vs Pro — which mode am I in?
Easy is guided and no-code; Pro exposes the full builder. Mode is per-test and you can switch any time.
Contexta Cloud vs Standalone
On Cloud you get full client-side performance metrics; Standalone adds server-side infrastructure monitoring on your own infra.
Easy Scripter
How the Easy test flow works
Record your site, pick a size, click Run — Contexta builds and runs the load test for you.
Test Builder
Configuring your test — size, target and data
Choose the load size, confirm the target environment, and pick how test data is supplied.
Test data — Synthesise or Load
Journeys with form fields need data. Synthesise generates it; Load lets you upload a CSV. Data is single-use.
Recording a journey to test
Capture the path you want to load-test with the Chrome extension or the cloud recorder.
Queue + Runs
The run queue and stage pills
After you dispatch, the run moves through eight stages — watch them on the Queue page.
Managing runs on the Queue page
See in-flight and recent runs, the Azure resources in use, and tear down or reclaim resources.
Viewing Results
How to read your test results.
Dashboard Overview
The Performance Control Centre — trends, pass rates, and system health.
Live & Results
Watching a run live
The Live Viewer streams real throughput, response times, errors and active users while your test runs.
Reading your results
After a run, the detail page shows real samples, per-step transactions, the response-time-over-run chart and NFR pass/fail.
The verified run report
Unlock a signed PDF of a completed run for sharing or sign-off — a one-off purchase per run.
Pro Tools
JMeter Scripter (Pro)
The full builder for power users — edit the JMeter tree, correlations and assertions directly.
API Builder — Postman & OpenAPI (Pro)
Import a Postman collection or OpenAPI spec, send requests, and build an API load test.
Test Data generator (Pro)
Generate realistic datasets for parameterised tests, or upload your own.
Billing
How paying for a test works
Easy performance tests are pay-per-test: you pay for a smoke first, and a passing smoke unlocks the load test.
Troubleshooting
Why did my test fail or not complete?
The common reasons a run stops early — setup, the smoke gate, or the data question — and how to fix each.
Common issues
Quick answers to the problems people hit most: no live data, a stuck run, or a crawl that only sees one page.
Support
Getting help
How to reach support, report a bug, or request a feature from inside the app.
Site Check
Free site scanner — paste a URL, get a performance + security report.
Overview
Getting Started with Studio
Combined NFR management and performance testing with evidence-based assurance.
NFR Management
NFR Lifecycle
Understanding the 5-stage NFR lifecycle and status transitions.
Performance Testing
Performance Testing
Upload JTL files and auto-evaluate NFR compliance.
Site Check
Site Check Overview
What is Site Check?
A free, no-signup health check of your website — security, SEO and bot posture — from a real cloud browser.
Scanning Your Site
Running a scan / "Walk my site"
Two ways to scan: enter a URL for an automated crawl, or walk your own site in a private cloud browser.
Your Report
Your scan report — what L1, L2 and L3 show
Level 1 is the free on-screen summary; Level 2 and Level 3 are the paid verified reports with deeper detail and fixes.
Reading your Site Check report
How to read the score, the per-page findings, and the security / SEO / bot-posture sections.
What each verdict means — pass, warn, fail, blocked
Pass = fine, Warn = worth attention, Fail = needs fixing, Blocked = we could not check (often a CDN/WAF).
Fixing the most common findings
Quick, practical fixes for the issues we see most: headers, certificates, mixed content, meta tags.
The "personal data collection" finding
When a recorded walk captured form fields, we flag what personal data your pages collect.
Verified Report
Unlocking the verified report
Level 1 is free; the verified report (L2/L3) is a one-off paid unlock per report, delivered as a downloadable PDF.
Platform Admin (React)
Admin
Platform admin cockpit — overview
The platform-admin cockpit at admin.contexta.uk — dashboard, users, credits, CRM, prompts, knowledge base, system health, logs, audit. Platform-admin only.
Managing users and credits (admin)
How to create/edit users, reset passwords, and grant company credits from the platform-admin cockpit — including the platform-admin lock-out guard and the credit-transaction ledger.
CRM — contacts, pipeline, tasks, automation (admin)
The platform-admin CRM — manage contacts, the sales pipeline kanban, tasks, automation rules, email templates and the email log. How leads from Site Check / Studio flow through it.
Editing prompts and the knowledge base (admin)
How the AI prompt templates and help/KB articles work — including the support chatbot's system prompt and KB, and how to keep the bot's answers correct and on-product.
System health, logs and audit (admin)
The admin System section — settings/plugin switches, health checks, logs, and the audit log + rules. Where to look when something's wrong on the platform.
Recorder + Queue
Recorder Basics
Installing the Contexta recorder extension
Add the Chrome extension from the Web Store, then record journeys straight from your browser.
Recording your first journey
Walk the path you care about — a login, a search, a checkout — and we turn it into a replayable test.
Cloud recorder vs the Chrome extension
The extension records in your browser; the cloud recorder drives a real Chrome on our servers for tricky flows.
What data does the recorder capture?
Requests, form fields, correlations, assertions, timings and page analysis — everything needed to replay your journey realistically.
Recorder + Queue
Recordings and the recorder queue
Where your recordings live, and how cloud recordings are processed.
System Upgrades
System Upgrades
System Upgrade Process
How to check for and apply database upgrades.